Privacy policy

Operator and contact

HetDee (hetdee.com) is operated by Shenzhen Yingrui International Trade Co., Ltd. (深圳市盈锐国际贸易有限公司), the controller of the personal information described in this policy. Registered address: Room 24B10, Block B, Yujin Gongguan, No. 1 Guangkang Road, Meidu Community, Meilin Subdistrict, Futian District, Shenzhen, Guangdong, China.

For privacy questions, access or deletion requests, email [email protected].

1. What we collect

When a shop signs up, we store the name, email address, and the one-time code used to sign in. If you choose Google or Facebook, we store the name, email, and account id that provider shares after you allow it.

Shop records include the name, description, address, contact details, photos, hours, staff, services or products, payment instructions, plan and subscription, site template, and the records created by features you turn on.

2. What a customer leaves on a shop page

A booking stores the name, phone number, optional email and note, service, staff member, and time. A sales order stores the name, phone number, items, quantity, payment method, and status. A payment photo is kept so that shop can check it. HetDee does not collect that money.

A buyback quote stores the condition you enter and the device photos you upload. Leads, membership, stored value, and shop credit exist only when that shop turns the feature on, and only that shop uses them.

Looking up a booking or order with a phone number is only used to match the record you already sent.

Site stats may count page views and taps on contact buttons for that shop’s dashboard. We do not sell these records or build advertising profiles from them.

We collect this information when you submit a form, sign in, or connect a feature. Optional fields can be left empty. A feature cannot finish if a required field is missing.

Keep your email code and dashboard sign-in private. If you give the code to someone else, you are responsible for what follows. Contact us at once if someone else is using your account.

3. Services you connect

When you connect a Facebook Page, and only within what you allow, we read the Page profile and public posts, and we can read and reply in Messenger so the shop can answer customers and publish products. The ads tool only links your own ads account. Ad spend stays on that account.

Google sign-in gives us the name and email needed to sign in. A WhatsApp or Messenger notice contains only what is needed for that booking, order, or reminder.

Each connection needs your agreement on that company’s screen. We do not read a phone’s contacts or location. HetDee does not currently ship a separate app-store application.

4. Why we use it

We use it to open and run the shop, confirm bookings and orders, send the business alerts and customer notices you ask for, check plan-transfer receipts, fix faults, and stop account misuse.

We also use it to improve the software. We do not sell customer phone numbers or booking details to advertisers. We share only what is necessary with email, hosting, or storage providers, or when the law requires it, or when you clearly agree.

5. How long we keep it

Customer bookings, orders, payment photos, buyback requests, and device photos are kept for 24 months from the booking date, order date, or submission date, then deleted. If a shop account closes sooner, that shop’s records are deleted with the account.

The shop account and settings stay while the account is open. Backups and logs used to fix faults are kept briefly, then removed. We may keep the smallest record needed after that period to handle a dispute, follow this policy, or meet a lawful request.

6. Who can see it, and how to change it

A shop’s customer records are shown to people signed in to that shop. HetDee operators look only when you ask for help, to fix a fault, to stop an attack, or when the law requires it. You cannot ask to see another shop.

A shop can edit most of its own details in the dashboard. A customer who wants a booking, order, or photo corrected or deleted should contact that shop with the code or phone number. The shop then asks us to delete it. You can also use the contact details at the bottom of this page to ask for access, a correction, deletion, or to complain.

7. How we protect it

We limit who can open sensitive records, and we use sign-in sessions, access controls, and backups. No online service can promise it will never be broken into.

We do not give personal information to an unrelated third party without your agreement or a lawful reason. If you believe something was exposed, contact us using the details at the bottom of this page. We will check and handle it under the law that applies.

8. Sharing with third parties, including Meta

We do not sell personal information. We share only what is needed for the features you use with: Meta Platforms (Facebook, Instagram, Messenger, WhatsApp) for the login, Page messaging, product posting, ad account and notifications you authorise; Google for sign-in; and cloud hosting, storage and email providers that run the service.

Data received from Meta (such as Page details, Messenger messages and account IDs) is used only to provide those features to that business. It is not resold or used for unrelated advertising profiles, and is handled under Meta's Platform Terms. You can remove HetDee's access at any time under Business Integrations or Apps and Websites in your Facebook settings.

9. How to request data deletion

Email [email protected] with the subject "Data deletion", and include your sign-in email, Facebook account name or phone number, and what you want deleted. After verifying your identity we delete the account data and any data received from Meta within 30 days and confirm by reply.

Businesses can also disconnect Facebook or close their account in the dashboard. For customer records, see section 6 above. Minimal records we are legally required to keep are excluded.